Privacy Policy

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At Tek Net, customer satisfaction is our priority. We strive to provide reliable cable and internet services. This Refund Policy outlines the conditions under which refunds may be issued for our services.

Tek Net services are billed on a monthly or contract basis. Refunds are generally not provided for prepaid or partially used services, except in the cases outlined below.

• If you experience a prolonged service outage (48 hours or more) due to a fault on our end, you may be eligible for a prorated refund or service credit upon request.
• Scheduled maintenance and outages due to external factors (e.g., weather, power failures) are not eligible for refunds.

• If you are charged incorrectly due to a billing mistake, you may request a refund for the overcharged amount.
• Refunds for billing errors must be requested within 30 days of the charge.

• If you cancel a prepaid plan before the end of the billing cycle, no refunds will be issued for the unused portion.
• If you cancel a contract-based plan before the end of the term, an early termination fee may apply.
• Customers who cancel within a 30-day money-back guarantee period (if applicable) will receive a full refund, excluding installation fees and equipment costs.

To request a refund, please follow these steps:

1. Contact our Customer Support via phone or email.
2. Provide details about your request, including account information and proof of payment.
3. Refund requests will be reviewed and processed within 10-15 business days if eligible.
4. Approved refunds will be issued to the original payment method.

The following are not eligible for refunds:

• One-time installation and activation fees.
• Equipment rental or purchase fees (unless defective and returned within the allowed period).
• Partial month service fees after cancellation.
• Late payment fees and penalties.
• Third-party service charges.

• Customers who cancel their service must return rented equipment (e.g., modems, routers, cable boxes) in good condition within 15 days of cancellation.
• Failure to return equipment may result in additional charges, which are non-refundable.
• If equipment is found defective and under warranty, a replacement or refund may be provided.

Tek Net reserves the right to modify this Refund Policy at any time. Changes will be posted on our website, and customers will be notified if necessary.

For refund requests or questions, contact us at:

Tek Net Customer
📞 Phone: [Customer Support Number]